Front Office Manager

About the role

The Classic Hotel Nicosia, part of the Handwritten Collection and a member of the Accor network, is looking for a passionate and experienced Front Office Manager to lead its Front Office operations and deliver exceptional guest experiences. The successful candidate will oversee daily operations, ensure service excellence, maximise room revenue, lead and develop the team and maintain high operational standards.

Key responsibilities

• Oversee daily Front Office operations and ensure smooth hotel operations and excellent guest service.
• Monitor room inventory, availability, room types and rate categories to maximise occupancy, ADR and revenue.
• Ensure accurate room counts, guest profiles, registration records and Front Office reports.
• Provide personalised service to VIPs, repeat guests and special arrivals.
• Inspect the lobby, reception, cashier area and VIP rooms regularly for presentation and cleanliness.
• Coordinate with Housekeeping so rooms are ready on arrival and guest requests are fulfilled.
• Liaise with Finance on credit policy compliance and accurate guest billing.
• Review operational reports, monitor procedures and ensure compliance with company standards.
• Lead, coach, train and motivate the Front Office team, ensure mandatory training is completed and set high standards of grooming, professionalism and conduct.
• Run daily briefings, effective shift handovers and keep strong communication with all hotel departments.
• Monitor guest feedback and quality audit results and drive improvements in guest satisfaction.
• Drive upselling and revenue-generating initiatives so associates meet room revenue targets.
• Complete close-of-day procedures, reports and non-guaranteed reservation releases accurately and on time.
• Maintain product knowledge of the hotel and local area, handle guest concerns professionally and carry out service recovery when needed.

Required profile

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel.
• Strong leadership, communication and problem-solving skills.
• Ability to deliver exceptional guest service while meeting operational and revenue objectives.
• Ability to work in a fast-paced environment, including shifts, weekends and public holidays.

Required skills

• Excellent knowledge of Front Office operations and hotel PMS systems (Opera Cloud experience preferred).