Bilingual Customer Service Representative (Spanish & English)

About the role

We are looking for a bilingual Customer Service Representative who will act as a bridge between eToro and its users, providing first‑level support in both Spanish and English.

Key responsibilities

• Assist clients via live chat, email and phone, handling inquiries with professionalism.
• Balance customer interests with company policies while ensuring compliance with Cyprus and global regulations.
• Communicate clearly in writing and verbally, delivering a “WOW” service experience.
• Represent eToro’s products and brand at the highest level.

Required profile

• Shift‑based availability, including weekends (5 working days per week).
• Excellent command of both Spanish and English.
• Basic understanding of financial markets.
• Previous experience in customer service.
• Service‑oriented mindset with strong interpersonal skills and high motivation.

Required skills