Customer Support Officer

About the role

FxPro is seeking a Customer Support Officer to join its international fintech team. You will be the first point of contact for clients, providing assistance through live chat, email and phone. The role involves handling inquiries, troubleshooting issues and ensuring a high level of customer satisfaction.

Key responsibilities

• Deliver service and support to customers via live chats, emails and phone calls.
• Identify problems, research solutions and guide customers through corrective steps.
• Handle and resolve customer complaints or issues promptly.
• Provide information on FxPro’s services and products.
• Perform system/technical troubleshooting, login/account issues, and back‑office enquiries.
• Update customer records and perform accounting duties while complying with KYC, AML and due‑diligence controls.
• Escalate matters to senior management when necessary.
• Provide feedback on service process efficiency.

Required profile

• University degree or relevant banking experience.
• Excellent command of English; additional language is a plus.
• High level of computer literacy.
• Flexible, analytical, strong communication skills and high attention to detail.
• Knowledge of finance and economics is advantageous.
• Willingness to work in rotating shifts.

What we offer

• Medical insurance and provident fund.
• In‑house gym with personal trainer.
• Free daily lunch catering, snacks and beverages.
• Company discount card for various products and services.
• 21 days annual leave plus 10 days sick leave.
• Private shuttle bus service from Limassol.
• Birthday gift, educational reimbursements and team‑building allowances.
• Monthly corporate events and activities.