Head of Operations – Strategic & Hands‑On Role

About the role

We are building a PCI‑DSS‑compliant payment gateway that enables merchants to accept and send funds to users. As Head of Operations you will work directly with the CPO, CEO, CTO and functional leaders to shape the operating model and drive cross‑functional delivery.

Key responsibilities

• Design and implement an operating model covering planning cycles, management meetings, reporting and follow‑up routines.
• Translate company priorities into clear plans, owners, milestones, KPIs and measurable outcomes.
• Lead project and cross‑functional delivery across Product, Engineering, Merchant Operations, Business Development, Marketing and other teams.
• Establish consistent project standards, improve visibility, predictability and accountability while preserving functional ownership.
• Oversee HR/People Operations including recruitment, onboarding, performance management, workforce planning and employee processes.
• Partner with leadership on organisational design, decision rights, accountability and team development.
• Develop operational dashboards, identify risks, bottlenecks and resource constraints early.
• Simplify processes, introduce practical tools, documentation and automation without creating unnecessary bureaucracy.
• Collaborate with Finance on budgeting, resource planning, forecasting and cost optimisation.
• Manage office administration, suppliers, workflows and operational expenditure.

Required profile

• 7+ years of experience in Operations, Business Operations, Project/Programme Management, Consulting, Chief of Staff, COO Office or a similar leadership role.
• Background in technology, SaaS, fintech or other fast‑moving environments.
• Proven ability to build scalable processes and operating structures in a growing organisation.
• Strong cross‑functional project and programme management experience.
• Experience leading teams and working with senior stakeholders.
• Knowledge of organisational design, performance management, workforce planning and HR/People Operations.
• Excellent analytical, problem‑solving, communication and stakeholder‑management skills.

Required skills

What we offer

• Competitive compensation package.
• Opportunity to shape the operations function of a high‑growth fintech.
• Collaborative environment with direct access to senior leadership.
• Flexible working conditions aligned with EU standards.