Client Services Officer

About the role

Tickmill, a multi-regulated broker founded in 2014 offering CFDs on Forex, stocks, indices, commodities, cryptocurrencies and bonds as well as futures and options, is hiring an English-speaking Client Services Officer for its Limassol office. The officer handles client enquiries and acts as the main link between clients and internal departments.

Key responsibilities

• Handle client inquiries promptly and professionally via live chat, email and phone in English.
• Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.
• Assist clients with verification and KYC procedures and explain account management, execution queries and platform functionality.
• Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools.
• Engage proactively to reduce churn, reactivate dormant accounts and retain clients through follow-up and tailored solutions.

Required profile

• At least 1 year of experience in customer support or sales in a regulated financial services company.
• Fluent English speaker.
• College or university degree.
• Detail orientation, organization and communication skills, professionalism, self-motivation and team spirit.
• Flexibility to work on public holidays on rotation shifts (Cyprus time zone): morning 9:00-18:00 or evening 14:00-22:00.
• An additional language and deep knowledge of financial products and ETDs such as futures and options are an advantage.

Required skills

• Good command of Microsoft Office applications.
• Knowledge of KYC procedures and financial products.

What we offer

• Remuneration based on qualifications and experience, including a 13th salary and discretionary bonuses.
• Employee training and development programme.
• Medical insurance covering outpatient, inpatient and dental care.
• Quarterly and semestrial team activities, a Provident Fund scheme, birthday and loyalty benefits, and collaboration with SportBenefit.

The recruitment process consists of a first interview with hiring managers or an HR call, a task assessment, and a final interview with top management.