Carrier Relations Manager

About the role

The Carrier Relations Manager builds and manages strategic partnerships with telecom operators and service providers worldwide. The role negotiates agreements, secures optimal rates and quality, and maintains strong relationships to support the company's voice and messaging services. It covers voice traffic termination, DID number purchasing, call center services and OTP traffic termination.

Key responsibilities

• Sign new agreements with Tier 1 and Tier 2 operators and find alternative voice solutions for client traffic
• Negotiate agreements for products in EMEA, GCC, APAC, Africa and LatAm, and take part in commercial negotiations with operators
• Monitor and resolve issues related to purchasing LNP, with or without outbound termination, from vendors
• Automate and manage billing, pricing and routing systems, and maintain a consolidated supplier matrix
• Meet quarterly commercial KPIs and improve routing processes for client traffic
• Manage tariffs and pricing for OBC countries, control and reallocate traffic by credit history and region, and streamline tariff loading and routing
• Onboard local vendors, manage onboarding of new operators and coordinate with Operations, Networks, Product, Marketing, Finance, Provisioning, Deal Desk, Support, NOC and Compliance
• Optimize low- or negative-profit routes, increase low-margin countries by 15-20%, and investigate and prevent off-net fraud
• Analyze market trends and technologies, secure favorable rates (e.g. WhatsApp Business API) and contribute to company strategy

Required profile

• At least 5 years of experience at a VoIP provider or telecom operator
• Strong knowledge of the telecom market, including voice telephony, numbering capacity, SMS and VAS services
• Proficient written and spoken English; additional languages are a plus
• Willingness to relocate to another country

What we offer

• Competitive compensation with a bonus structure and benefits
• Covered business travel expenses and a relocation package
• Potential for performance-based bonuses