Swedish Customer Advisor – Telecommunications (Remote, Cyprus)

About the role

Join a leading telecommunications provider as a Swedish Customer Advisor, working remotely from Cyprus. You will deliver first‑contact support to Swedish‑speaking customers, helping them resolve queries and promoting the company’s services.

Key responsibilities

• Provide first‑contact resolutions to customer queries via phone and written communication.
• Build meaningful relationships, answering questions courteously and professionally.
• Meet and exceed service quality, compliance, and productivity targets.
• Follow management direction, give feedback, and contribute to continuous improvement.

Required profile

• Native or proficient Swedish (C2) and intermediate English (B1).
• Previous sales experience with strong phone and writing skills.
• Analytical, problem‑solving mindset with attention to detail.
• EU citizenship or valid work permit for Cyprus; willing to relocate if not local.
• Reliable high‑speed internet and a private workspace for home‑office duties.

What we offer

• Competitive fixed monthly salary plus uncapped commission and sales incentives.
• Work‑from‑home arrangement with optional housing allowance or shared apartments.
• Professional training, employee discounts, and growth opportunities through development programs.
• Office‑hour schedule (no weekends) and engaging company‑wide wellness and social events.