Swedish Customer Advisor – Telecommunications (Remote, Cyprus)

About the role

Join a leading telecommunications provider as a Swedish Customer Advisor, delivering first‑contact support to customers from the comfort of your home in Cyprus. You will use your native‑level Swedish and strong English skills to resolve inquiries, build relationships, and ensure a high‑quality customer experience.

Key responsibilities

• Provide first‑contact resolutions via phone and written communication.
• Answer customer questions courteously and professionally.
• Meet and exceed service quality, compliance, and productivity targets.
• Follow management direction and give constructive feedback.
• Maintain accurate records of interactions and outcomes.

Required profile

• Native or C2‑level proficiency in Swedish.
• Intermediate (B1) or higher proficiency in English.
• Strong communication, listening, and writing abilities.
• Analytical mindset with attention to detail.
• EU citizenship or a valid work permit for Cyprus.
• Willingness to work remotely from Cyprus (local candidate or relocation).

Required skills

What we offer

• Competitive fixed monthly salary plus uncapped commission.
• Professional training and career development programs.
• Full‑time office hours with no weekend work.
• Health and accident insurance covering work and leisure.
• Employee discounts, wellness initiatives, and company events.
• Stable, long‑term employment with a reputable global brand.