Payment Monitoring Specialist

About the role

Join FxPro, a leading international fintech company, as a Payment Monitoring Specialist. You will oversee client deposits and withdrawals across multiple payment service providers, ensuring smooth and compliant payment flows while supporting fraud‑prevention and compliance initiatives.

Key responsibilities

• Monitor real‑time client deposits and withdrawals across all PSPs, acquirers and payment channels.
• Investigate failed transactions, delays or anomalies and coordinate resolution with PSPs, banks and internal tech teams.
• Produce daily, weekly and monthly performance reports on PSP failures, trends and decline ratios.
• Support client accounting teams with daily deposit and withdrawal issues.
• Flag suspicious transaction patterns for fraud‑prevention and compliance teams.
• Maintain monitoring dashboards, configure alerts for downtime or abnormal payment behaviour.
• Assist in onboarding, testing and routing of new PSPs and payment methods.

Required profile

• Bachelor’s degree in Finance, Economics, Business, IT or a related field.
• At least 2 years of experience in payments monitoring, PSP operations or back‑office within a brokerage, fintech or financial services firm.
• Strong analytical mindset with the ability to interpret payment data and spot trends.
• Familiarity with CFD/FX brokerage operations and common payment challenges such as chargebacks and high decline rates.
• Experience working with multiple PSPs, acquirers and card schemes.
• Basic understanding of AML, PCI DSS and PSD2 compliance requirements.
• Excellent troubleshooting, communication and escalation management skills.

Required skills

• Payment orchestration or routing platforms.
• Fraud detection systems and 3‑DS routing.
• Application Programming Interfaces (APIs).
• Business Intelligence (BI) tools.

What we offer

• Competitive compensation package.
• Medical insurance and provident fund.
• In‑house gym with personal trainer.
• Free daily lunch catering, snacks and beverages.
• Company discount card for various products and services.
• 21 days of annual leave plus 10 days of sick leave.
• Shuttle bus service from Limassol and relocation bonus with visa support.