Customer Support Representative

About the role

eBOS Technologies is seeking a Customer Support Representative to join its fast‑growing team in Nicosia. You will be the first point of contact for customers using eBOS’s innovative software solutions, helping them maximise the value of the platform.

Key responsibilities

• Respond to customer inquiries via phone, email, chat, or ticketing system in a timely and accurate manner.
• Guide users through product features, troubleshoot issues, and provide step‑by‑step assistance.
• Conduct quality assurance on product releases to ensure smooth operation.
• Gather and relay customer feedback to product, sales, and marketing teams.
• Provide training sessions and travel for meetings or presentations when required.
• Assist in training new support personnel.

Required profile

• University degree in a relevant field.
• Minimum 5 years of experience in a customer support or similar role.
• Excellent oral and written communication skills in English and Greek.
• Strong problem‑solving abilities and patience with challenging cases.
• Positive attitude and ability to work collaboratively with the eBOS team.

Required skills

• Experience using help desk software.
• Proficiency with remote support tools.

What we offer

• Competitive remuneration package based on experience.
• Access to Provident Fund and medical insurance after six months.
• Flexible 39‑hour work week with hybrid onsite/remote arrangement.
• Bonus loyalty scheme and modern corporate environment.