Client Success Specialist – French Speaking

About the role

Axi is looking for a French‑speaking Client Success Specialist to join its global client success team. You will act as the primary point of contact for French‑language traders and partners, delivering high‑quality support and helping to retain and grow the client base.

Key responsibilities

• Provide multi‑channel assistance to standard and premium clients, ensuring timely and accurate responses.
• Tailor support according to client segment, offering guidance and practical insights within approved processes.
• Identify trends and recurring issues, escalating them to internal teams to influence product and IT roadmaps.
• Collaborate with cross‑functional stakeholders to resolve client problems and support market expansion.
• Conduct layer‑1 trade investigations and validations, adhering to CX Charter and regulatory standards.
• Handle escalations professionally, documenting cases and ensuring resolution within agreed timeframes.

Required profile

• Proven experience in a customer service role, preferably within the fintech sector.
• Native or near‑native proficiency in French (written and spoken).
• Strong written and verbal English communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Ability to work collaboratively in a fast‑paced, team‑oriented environment.

Required skills