VIP Account Manager – French Speaking

About the role

We are seeking a French‑speaking VIP Account Manager to build long‑term, trusting relationships with our most loyal iGaming customers. The role involves delivering fast, accurate service, managing a portfolio of VIP accounts and driving retention.

Key responsibilities

• Build sustainable relationships and trust with VIP customers through open, interactive communication.
• Provide fast, accurate, and complete information using appropriate tools and methods.
• Meet personal and team sales targets and call‑handling quotas.
• Handle customer complaints, propose solutions within set time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and company policies.
• Go the extra mile to ensure customer satisfaction, promoting a “Safer Gaming” philosophy.
• Stay up‑to‑date on regulatory rules, processes and licensing requirements.

Required profile

• Fluent in English and French.
• Strong phone contact handling skills and active listening.
• Willingness to work within an international team.
• Customer‑oriented with the ability to adapt to different personalities.
• Excellent communication skills.
• Ability to multitask, prioritize and manage time effectively.
• Computer literacy and ability to perform under pressure.
• Accountability and conscientiousness.
• Previous experience with VIP client service is an advantage.
• Familiarity with CRM systems is an advantage.

Required skills

• CRM systems

What we offer

• Excellent work environment with a fully equipped kitchen and entertainment space.
• Monetary vouchers on birthdays and special occasions.
• Options to enroll in the company’s medical insurance and pension plans.
• Monthly lunches, corporate gatherings, an inter‑company football team and other activities.
• Casual dress code and opportunities for professional advancement within a leading iGaming organisation.