Front Office Manager – Hotel

About the role

We are seeking an experienced Front Office Manager to lead the Front Office team at our hotel in Nicosia. The role combines operational oversight, guest experience excellence, and revenue optimisation to ensure smooth daily operations and memorable stays for our guests.

Key responsibilities

• Oversee daily Front Office operations, ensuring exceptional guest service and efficient hotel flow.
• Monitor room inventory, availability, and rate categories to maximise occupancy, ADR and overall revenue.
• Maintain accurate room counts, guest profiles, registration records and generate Front Office reports.
• Provide personalised service to VIPs, repeat guests and special arrivals.
• Conduct regular inspections of the lobby, reception, cashier area and VIP rooms to uphold presentation and cleanliness standards.
• Coordinate with Housekeeping to guarantee rooms are ready on arrival and guest requests are fulfilled promptly.
• Liaise with Finance to ensure compliance with credit policies and accurate guest billing.
• Review operational reports, enforce Front Office procedures and ensure alignment with company standards.
• Lead, coach, train and motivate the Front Office team to achieve service excellence.
• Drive upselling initiatives and revenue‑generating activities while meeting room revenue targets.
• Handle guest concerns professionally and ensure effective service recovery when required.

Required profile

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a hotel environment.
• Strong leadership, communication and problem‑solving abilities.
• Ability to work collaboratively with all hotel departments.
• Commitment to maintaining high standards of grooming, professionalism and conduct.

Required skills