E-Payment Services Manager

About the role

We are seeking a hands‑on E‑Payment Services Manager to own the operational performance, commercial efficiency, and cross‑functional integration of our global network of Payment Service Providers, acquirers, and local payment methods.

Key responsibilities

• Manage relationships with external PSPs, acquirers, and payment gateways worldwide, negotiating rates and influencing vendor roadmaps.
• Monitor and optimise payment processing fees (MDR, fixed transaction costs, FX) and improve unit economics through routing optimisation.
• Oversee settlement timelines, FX rates, reserves and payout schedules in close collaboration with Treasury and Finance.
• Ensure accurate data flow for financial reconciliation, reporting and audit requirements.
• Track performance metrics (authorization rates, conversion rates, technical failures) by region, PSP and payment method.
• Coordinate incident resolution during PSP downtime or processing degradation.
• Act as the single point of contact between external PSPs and internal stakeholders (Legal, Compliance, Tax, Treasury, Product, Engineering).
• Facilitate onboarding of new payment providers, contract renewals and audits.

Required profile

• 5+ years of experience in fintech, PSP management or merchant payment operations.
• Proven track record of managing external commercial partners, negotiating processing fees and handling uncooperative vendor roadmaps.
• Deep understanding of payment unit economics, settlement cycles, FX margins, chargeback management and provider reporting.
• Strong experience liaising with Finance, Treasury, Legal, Tax and Compliance teams for reporting, auditing and contract execution.
• Ability to analyse payment processing logs, settlement statements and conversion metrics to spot anomalies and optimise routing.
• Business‑fluent English, both written and spoken.

What we offer

• Opportunity to help challenge injustice by creating fair choices for millions across 1100+ cities.
• Access to mentoring, career consulting and learning programs to develop professional skills.
• International experience through a Global Talent Exchange Program.
• Company‑wide challenges, awards, sports activities and employee‑led social impact projects.
• Support for language improvement via co‑financed courses and internal speaking clubs.
• Annual salary starting from 64 700 EUR gross.
• Final benefits may vary depending on location.