Customer Service Representative – German Speakers

About the role

SkillOnNet, a leading iGaming entertainment provider, is looking for German‑speaking Customer Service Representatives to join its multilingual support team. You will interact with players via web‑chat, email and phone, delivering a high‑quality experience while representing the brand.

Key responsibilities

• Communicate with customers in German, providing accurate and courteous assistance.
• Resolve product and service issues on first contact, clarifying complaints and following up to ensure resolution.
• Handle inquiries through web‑chat, email and phone in a timely manner.
• Escalate complex cases and investigate player concerns thoroughly.
• Promote a “Safer Gaming” philosophy and stay up‑to‑date on regulations.

Required profile

• Native German speaker with fluent English.
• Strong communication, active listening and customer‑orientation.
• Ability to work under pressure, accountable and conscientious.
• Proficiency with computers and touch‑typing.

What we offer

• Excellent work environment with monthly incentive bonuses.
• Monetary vouchers for birthdays and special occasions.
• Fully equipped kitchen, in‑house entertainment space and regular company activities.
• Optional enrollment in medical insurance and pension plans.
• Opportunities for professional advancement within a global iGaming organization.