Courier Operations Manager - Cyprus

About the role

Bolt is looking for a Courier Operations Manager in Cyprus. You will own courier operations end-to-end, from process design to team development, execution and performance management. You will start by managing a highly technical Courier Operations Specialist and grow the team by filling skill gaps. The role requires travel to key operational zones in Cyprus.

Key responsibilities

• Launch, manage and scale courier operations across the local Cyprus market.
• Create, improve and optimise courier operations processes.
• Monitor and improve delivery metrics to boost efficiency and the experience of users, couriers and partners (restaurants and groceries).
• Identify operational blockers such as supply forecasting and solve them hands-on.
• Develop operational and financial models to optimise each part of the delivery process.
• Work with cross-functional teams to advance courier operation goals.

Required profile

• Degree in Business Administration, Finance, Supply Chain or a related field.
• 3+ years of experience in operations, commercial, last-mile delivery, logistics, consultancy or analytics.
• Analytical thinker who proactively improves processes and handles business challenges.
• Strong leadership, stakeholder management, negotiation and communication skills.
• Excellent English; Greek is a plus.

Required skills

• Advanced Excel/Google Sheets (required)
• Looker, PowerBI or Tableau (a plus)

What we offer

• A competitive salary and stock options.
• Wellness perks and a 1-month paid sabbatical after 5 years.
• Hybrid work with at least 12 in-office days per month.
• Annual company events and team gatherings.