Content Writer - Support & Moderation Knowledge

About the role

Mayflower is a technology company building large-scale entertainment products for a global audience, with platforms serving millions of users worldwide. As a Content Writer, you will keep the Support & Moderation knowledge accurate, accessible and up to date. You will create and maintain internal documentation, spot knowledge gaps, share important updates and improve content based on feedback. The role suits someone who takes ownership, works comfortably with ambiguity and uses AI responsibly.

Key responsibilities

• Own and maintain hundreds of content items, including knowledge base articles, process documentation, macros, bot replies, announcements and internal guides.
• Write clear, simple content for agents, moderators and customers, turning complex processes into easy-to-understand documentation.
• Keep the knowledge base organised, up to date and easy to navigate, following standards for structure, terminology, formatting and tone of voice.
• Review content regularly to remove outdated, duplicate, unclear or missing information.
• Gather requirements from stakeholders and build content based on business needs.
• Improve the content creation and maintenance process using stakeholder feedback, QC results and business changes.

Required profile

• Strong English writing skills (C1+).
• Experience in content writing, copywriting, knowledge management, content design or similar.
• Ability to adapt content for different audiences and understand tone of voice.
• Attention to detail, consistency and structure, and ability to organise information logically.
• Comfortable working remotely with a high level of ownership and self-organisation.

Required skills

• Confluence or similar knowledge-base tools.
• AI tools for writing, rewriting, summarising, structuring and quality checks.
• Nice to have: Zendesk, Slack, chatbot tools, macro tools, Jira, Asana, Monday, Notion.

What we offer

• Full remote work.
• Competitive compensation with a service contract, transparent performance reviews twice a year, bonus opportunities and salary adjustments.
• An annual allowance for home office improvements, sports and equipment.
• Paid language courses, learning platforms and a mindfulness benefit with 50% coverage.
• Career growth in a fast-scaling project and a peer reward program.

The application process includes a test task, an HR interview and a final interview with the hiring team.