Client Success Manager, Travel Services

About the role

We are looking for a Client Success Manager to lead the onboarding and adoption of our travel management services. You will work closely with new corporate clients, ensuring a smooth implementation of travel booking tools, reporting platforms, and policy compliance.

Key responsibilities

• Manage end‑to‑end client onboarding and implementation projects.
• Coordinate internal and client stakeholders throughout the rollout.
• Deliver training on travel booking tools, reporting platforms, and service processes.
• Support travel policy implementation and monitor compliance.
• Build strong client relationships, handle escalations, and ensure high satisfaction.
• Track adoption metrics, client satisfaction, and onboarding performance.
• Identify and recommend service and process improvements.

Required profile

• Minimum 7 years of experience in corporate travel, client services, or account management.
• Strong knowledge of travel operations and travel policy management.
• Proven experience in client onboarding, implementation, and training.
• Excellent communication and stakeholder management skills.
• Fluent in English.

Required skills

• Travel management systems
• Online booking systems
• Reporting platforms