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Client Success Manager, Travel Services
wilhelmsen · Limassol
Περιγραφή θέσης
About the role
We are looking for a Client Success Manager to lead the onboarding and adoption of our travel management services. You will work closely with new corporate clients, ensuring a smooth implementation of travel booking tools, reporting platforms, and policy compliance.
Key responsibilities
- Manage end‑to‑end client onboarding and implementation projects.
- Coordinate internal and client stakeholders throughout the rollout.
- Deliver training on travel booking tools, reporting platforms, and service processes.
- Support travel policy implementation and monitor compliance.
- Build strong client relationships, handle escalations, and ensure high satisfaction.
- Track adoption metrics, client satisfaction, and onboarding performance.
- Identify and recommend service and process improvements.
Required profile
- Minimum 7 years of experience in corporate travel, client services, or account management.
- Strong knowledge of travel operations and travel policy management.
- Proven experience in client onboarding, implementation, and training.
- Excellent communication and stakeholder management skills.
- Fluent in English.
Required skills
- Travel management systems
- Online booking systems
- Reporting platforms
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wilhelmsen
Limassol