Online Exams & Customer Experience Assistant (English Speaking)

About the role

Join PeopleCert’s agile team to support seamless online examinations and deliver outstanding customer service. You will help maintain exam integrity while assisting candidates and testing centers across multiple time zones.

Key responsibilities

• Provide customer service to candidates, testing centers and other stakeholders via email, chat and phone, handling inquiries and resolving issues throughout the examination process.
• Oversee online proctoring, enforce exam rules and protocols, and manage technical or procedural incidents to ensure exam integrity.
• Execute back‑office exam operations such as registration, scheduling and result processing while maintaining accurate records.
• Collaborate with cross‑functional teams to streamline processes and support PeopleCert’s global certification services.

Required profile

• Bachelor’s degree in any discipline (preferred).
• Previous experience in customer service, certification, training or exam environments is an asset.
• Native‑like command of English (C2 level) and strong interpersonal communication skills.
• Advanced computer literacy; ECDL Advance certification is a plus.
• Ability to work rotating 24/7 shifts, including nights, weekends and holidays.

What we offer

• Performance‑based monthly bonus.
• Two free vouchers per year for any PeopleCert certification.
• International, dynamic work environment with continuous learning opportunities.
• Complimentary coffee and tea on site.
• Ongoing personal and professional development.