Indirect Sales Administrator

About the role

We are currently looking for an Indirect Sales Administrator. The successful candidate will be responsible for implementing the sales plan and procedures of the Indirect Sales department to achieve departmental sales targets.

Key responsibilities

• Process and manage telecommunications service orders accurately and efficiently using the required systems.
• Monitor and update performance reports, ensuring accurate and timely information.
• Handle customer issues and complaints, following up to ensure effective and timely resolution.
• Investigate unsuccessful orders and coordinate the necessary actions to successfully complete them.
• Monitor and maintain appropriate stock levels of SIM cards and POS materials.
• Prepare customer orders for dispatch, ensuring they are complete and ready for delivery.
• Process and manage completed orders received, ensuring all information is accurately recorded.
• Complete orders in the relevant systems and maintain all related documentation in an organised and accurate manner.

Required profile

• Diploma and/or University Degree, preferably in Business Administration (advantage).
• One‑year sales accounts management experience (advantage).
• Good knowledge of Microsoft Excel and ability to work with data and reports.
• Very good command of Greek and English, both oral and written.
• Ability to resolve problems and work with teams to address customer issues.
• Basic knowledge of Fixed and GSM technology and services (advantage).

Required skills

• Microsoft Excel
• Fixed and GSM technology knowledge

What we offer

• Competitive remuneration package
• Bonus scheme and 13th salary
• Medical insurance and provident fund
• Company telecom products with free mobile and internet lines and exclusive discounts (up to €130 per month)
• Opportunity for a sustainable career and continuous skill development in a dynamic technology sector