Head of Aftersales - Automotive

About the role

A leading automotive company based in Cyprus is looking for an experienced, results-driven Head of Aftersales to lead its overall aftersales operations, covering Importer Aftersales, Dealer Aftersales and Importer Parts. The role covers strategic development, financial performance, business growth and operational efficiency, and involves building strong relationships with vehicle manufacturers.

Key responsibilities

• Develop and implement the overall Aftersales strategy, business plans, budgets and growth initiatives.
• Oversee financial and operational performance, ensuring revenue, profitability, productivity, efficiency and customer satisfaction targets are met.
• Drive the performance of the dealership Aftersales network, with high service standards, technical capability and compliance with manufacturer requirements.
• Monitor KPIs, act on areas for improvement and report regularly to senior management.
• Lead business units, optimise warranty processes, manage parts inventory, control costs and improve performance.
• Maintain relationships with vehicle manufacturers and identify new business opportunities and partnerships.
• Oversee service marketing, dealer promotions and customer maintenance agreements, and resolve escalated customer issues.
• Improve processes, adopt technology and ensure compliance with quality, legal, health, safety and environmental requirements.
• Support the dealer network technically and lead, develop and evaluate departmental managers.

Required profile

• Bachelor's degree in Business Administration, Management, Mechanical/Automotive Engineering or a related field.
• At least 6 years of relevant experience in the automotive industry, including at least 3 years in a senior management position.
• Proven experience managing automotive Aftersales operations, preferably in an importer, distributor or multi-brand dealership setting.
• Demonstrated experience in P&L management, budgeting, financial reporting, business development and operational improvement.
• Strong leadership, organisational, communication and stakeholder management skills.

Required skills

• Understanding of dealership Aftersales, parts management, warranty processes and manufacturer requirements.
• Strategic thinking, commercial awareness, analytical skills and decision-making.

What we offer

• Competitive salary and performance-based bonus.
• Private medical insurance and provident fund.
• Fully expensed company car.