Governance & Operations Specialist

About the role

The Governance & Operations Specialist owns repeatable procurement, payment and business‑operations processes for the Business Operations team and provides administrative support to the central Growth Business Ops function. You will run these processes end‑to‑end, continuously improve them and ensure smooth day‑to‑day operations.

Key responsibilities

• Own the contract and addendum request process from initiation to signature via the service‑desk system.
• Process invoices for assigned vendors, ensuring accurate and timely payments for one‑off and recurring schedules.
• Resolve payment or signature blockers by liaising with requesters and vendors.
• Conduct vendor compliance follow‑up (KYC/on‑boarding) before any payment or signing.
• Track and manage open procurement and payment requests through to closure.
• Identify friction in the procure‑to‑pay process and implement fixes to reduce delays and manual work.
• Manage monthly accruals, PO arrangements and payment controls as part of month‑end close.
• Test, rollout and configure internal operational tools, and maintain centralized registries of contracts and business documentation.
• Plan and coordinate GB Ops events, offsites and workshops, handling logistics from venue booking to delivery.
• Maintain calendars for GB forums and leadership meetings, preparing agendas and materials in advance.

Required profile

• 2 years of experience in operations, business support, procurement or finance‑adjacent roles.
• Proactive, improvement‑driven mindset with a strong sense of ownership.
• Excellent organizational skills and attention to detail while managing multiple processes.
• Clear communicator who can follow up with internal and external stakeholders without being chased.
• Fluent English (written and verbal); additional languages are a plus.
• Basic understanding of procure‑to‑pay and invoicing processes, or willingness to learn.

Required skills

• Experience with ticketing/service‑desk systems such as Jira Service Desk.
• Proficiency with standard spreadsheet tools.

What we offer

• Annual salary starting from 40 000 EUR gross.
• Mentoring, career consulting and learning programs to develop professional skills.
• Global Talent Exchange Program for international collaboration and experience.
• Company‑wide challenges, awards, sports activities and employee‑led social impact projects.
• Opportunities to improve language skills through co‑financed courses and internal speaking clubs.