Customer Support Specialist

About the role

Mayflower is an international technology company behind products used by millions worldwide. We are looking for a Customer Support Specialist to join the growing support team of our web‑based entertainment project. The CS team works 24/7 in rotating 9‑hour shifts to keep the platform clean, safe, and enjoyable for users.

Key responsibilities

• Handle and resolve customer complaints, ensuring the best possible experience.
• Investigate issues, troubleshoot problems and identify trending concerns.
• Report bugs and technical problems to the development team.

Required profile

• At least 1 year of experience as a Customer Support Specialist handling chats, emails, or tickets.
• Ability to work morning, day and night shifts.
• Very good English proficiency (C1 level).
• Experience with ticketing systems such as ZenDesk or Intercom.
• Excellent communication and problem‑solving abilities.
• Customer‑oriented mindset and adaptability to different user personalities.

Required skills

• ZenDesk
• Intercom

What we offer

• Full remote work.
• Competitive compensation with a service contract.
• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
• Annual allowance for home‑office improvements, sports activities, equipment upgrades, and more.
• Investment in development: paid language courses, access to learning platforms, mindfulness benefit and 50% coverage for psychological support.
• Career growth in a fast‑scaling project with influence over technical decisions.
• Culture of recognition through a peer‑reward program.