Chief, Operations and Resource Management

About the role

The Chief, Operations and Resource Management is based in the United Nations Peacekeeping Force in Cyprus (UNFICYP) in Nicosia and reports directly to the Chief of Mission Support. The post brings together strategic and cross-cutting mission support functions so that forecasting, performance monitoring, planning and coordination of operational and resourcing activities are coherent.

Key responsibilities

• Provide overall guidance, support and oversight for the Human Resources Section, Finance Resources and Performance Section, Field Technology Section and Procurement Section, and assist the Chief of Mission Support in giving strategic direction to them.
• Develop, prepare, coordinate and monitor strategies, risk mitigation and work plans for administrative activities, and secure the human, financial, logistical and technological resources needed by the Mission.
• In cooperation with other offices, plan and forecast staffing, financial, logistics and technology requirements, and liaise with UNHQ offices so that mission planning aligns with HQ priorities, guidance and policy.
• Lead the Operations and Resource Management pillar: oversee human resources strategy, financial resourcing and performance, ICT services and information security, and procurement budget, performance and contractor quality.
• Lead special projects such as disaster recovery and business continuity and welfare activities, manage the service desk and monitor client experience, and implement pilot projects on service improvement.

Required profile

• Advanced university degree (master's or equivalent) in business or public administration, management, law, human resources, finance, accounting, information or a related field; a first-level degree plus two years of qualifying experience may be accepted instead.
• At least 10 years of progressively responsible professional experience in public or business administration, human resources, finance, budgeting, accounting, IT or a related area.
• At least 5 years of managerial experience in United Nations peace operations, and experience leading change management or complex innovation initiatives.
• Experience developing operational strategies in complex, resource-constrained environments; experience in conflict and post-conflict field operations and hands-on knowledge of UN administrative, financial and procurement policies are desirable.
• English at UN Level III (reading, writing, listening and speaking); French is the other working language of the Secretariat.