Helpdesk Administrator

About the role

The Helpdesk Administrator will operate an island‑wide intelligent Helpdesk service, providing courteous, customer‑focused support via telephone and email. You will act as the single point of contact for all estate‑related queries and ensure timely communication with end‑users and internal teams.

Key responsibilities

• Answer incoming calls and emails within SLA to meet performance indicators.
• Log each interaction in the Computer Aided Facility Management system and issue work orders to the appropriate department.
• Provide status updates to customers, search for locations/assets, and collaborate with other departments to resolve issues.
• Follow up on positive customer satisfaction survey comments and raise compliments.
• Handle routine Helpdesk processes such as chase‑ups, cancellations, and general enquiries.
• Interpret data from spreadsheets and internal processes, filing and document handling as required.
• Disseminate contract‑related information to sites, staff, end‑users and external stakeholders.
• Carry out ad‑hoc requests and support other administrative tasks as needed.

Required profile

• Experience in a customer‑service environment.
• Proficient with MS Office.
• Team player who can also work independently in a fast‑paced setting.
• Ability to work under pressure and meet deadlines.
• Excellent written and spoken English.
• Strong communication, problem‑solving and interpersonal skills.

Required skills

• MS Office

What we offer

• Virtual GP service for you and household members.
• Financial wellbeing assistance through Salary Finance (early pay‑day access, loans).
• Flexible lifestyle benefits platform (extra holiday days, insurance, dental, technology purchases).
• Access to high‑street discounts and other employee perks.