Senior IT Support Engineer

About the role

INGOT is looking for a Senior IT Support Engineer to provide first‑line technical assistance across hardware, software, and network environments. You will ensure smooth daily IT operations, support end‑users, and contribute to ongoing IT projects in a collaborative, high‑energy setting.

Key responsibilities

• Deliver first‑line support for hardware, software, and network issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Manage and resolve help‑desk tickets promptly.
• Set up new hardware and software for end users.
• Administer Microsoft Office 365 services (Outlook, Teams, OneDrive, SharePoint, licensing).
• Perform system backups, assist with data security and recovery.
• Manage user accounts, permissions, and access controls.
• Document troubleshooting steps and system configurations.
• Support IT projects and keep systems up‑to‑date.
• Maintain inventory of IT equipment and software.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• Microsoft 365 Fundamentals certification (or higher) required.
• Prior IT support or help‑desk experience is a plus.
• Strong problem‑solving, communication, and organizational skills.
• Ability to work under pressure and manage multiple tasks.

Required skills

• Microsoft Office 365 administration and troubleshooting.
• Hardware support for Windows and macOS devices.
• Fundamental networking concepts (IP, DNS, DHCP).
• Remote support tools and ticketing systems.
• Microsoft 365 certification.

What we offer

• Opportunity to develop foundational IT skills in a dynamic environment.
• Collaborative team culture aligned with high ethics, commitment, and innovation.