VIP Account Manager
Forward · Limassol
Job description
About the role
We are looking for a VIP Account Manager to join our VIP team and work with VIP and pre‑VIP players. The role combines VIP support, account management and retention, handling incoming communication via chat, email and messengers.
Key responsibilities
- Handle incoming communication from VIP and pre‑VIP players through live chat, email and messengers.
- Introduce the VIP program to new VIPs, explain benefits and build strong relationships.
- Maintain personalized, long‑term relationships with VIP players and provide high‑quality support.
- Identify retention risks, monitor player behaviour and take proactive actions to reactivate inactive VIPs.
- Communicate personalized bonuses, promotions and exclusive offers according to the VIP strategy.
- Coordinate with internal teams such as Payments, Support and Risk to resolve complex player issues.
Required profile
- Previous experience in customer support, account management, VIP service or a similar client‑facing role.
- Fluent English and Italian; fluent Ukrainian or Russian for team communication.
- Strong communication, relationship‑building and problem‑solving skills.
- Ability to handle a high volume of messages while maintaining quality.
Required skills
- Familiarity with CRM systems.
- Basic data analysis.
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Published 6 days ago
Expires 1 month from now
9 views · 0 interested
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Forward
Limassol