Credit Fraud Specialist (FinCrime Operations)

About the role

eToro is looking for a Credit Fraud Specialist (FinCrime Operations) based in Limassol, Cyprus, in an in-office and hybrid setup; remote work is not possible. The role safeguards the platform against credit abuse, chargeback exploitation, refund fraud, fraud rings and procedural vulnerabilities. As the Fraud Subject Matter Expert, you will work cross-functionally to design controls, validate alerts, guide complex investigations, improve operational processes and strengthen fraud readiness.

Key responsibilities

• Monitor daily alert volumes each morning and investigate spikes or unusual patterns in the fraud (trading) queue.
• Own escalation handling for difficult cases that first-line agents cannot resolve, working within the team and up to second-line compliance.
• Translate technical specifications and evolving requirements from the wider Financial Crime function into working practice.
• Represent the team in bi-weekly global AMLCO syncs, escalating unresolved procedural questions to the MLRO/AMLCO depending on jurisdiction.
• Validate that fraud alerts trigger correctly through the Optimized-to-back-office migration, running tests as needed.
• Act as point of contact on stakeholder meetings and requirement discussions outside the immediate team.
• Coordinate with peer SMEs on AML, crypto and card-fraud domains where alert ownership overlaps (e.g. hacked or stolen account cases).

Required profile

• Ideal for someone with 2-3 years of experience in investigations, complex case-handling, operational analytics or similar.
• Strong analytical and technical problem-solving mindset.
• Able to work independently, owning open-ended escalations without a fixed task list.
• Able to communicate clearly with non-technical stakeholders such as compliance officers and MLROs.
• Genuine interest in the fraud and financial crime domain.

Required skills

• Ability to work with transaction monitoring, data analysis and AI tools to automate processes.
• Comfortable using AI tools to improve investigations, reporting and daily workflows.