Client Success Manager – Travel Services
Wilhelmsen Ship Management · Limassol
Job description
About the role
Join our global team and help clients adopt and use travel management services. You will be responsible for onboarding new clients, delivering training, and ensuring smooth implementation of travel programmes.
Key responsibilities
- Manage client onboarding and implementation projects, coordinating internal and client stakeholders.
- Deliver training on travel booking tools, reporting platforms, and service processes.
- Support travel policy implementation and monitor compliance.
- Build strong client relationships, handle issues and escalations.
- Track adoption, client satisfaction and onboarding performance.
- Recommend service and process improvements.
Required profile
- Minimum 7 years’ experience in corporate travel, client services, account management or a related field.
- Strong knowledge of travel operations and travel policy management.
- Proven experience in client onboarding, implementation and training.
- Excellent communication and stakeholder management skills.
- Fluent in English.
Required skills
- Proficiency with travel management systems and online booking platforms.
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Published 3 weeks ago
Expires 1 month from now
23 views · 0 interested
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Wilhelmsen Ship Management
Limassol