VIP Manager – iGaming Client Relations

About the role

We are looking for a proactive VIP Manager who can build strong relationships with high‑value iGaming clients. The role combines sales, client support and retention to ensure a personalized experience for our most valuable players.

Key responsibilities

• Manage a portfolio of VIP clients as their dedicated point of contact.
• Proactively reach out to clients via phone, email and messengers, making outbound calls to drive sales and engagement.
• Guide clients through games, bonuses, promotions and platform features.
• Monitor player activity, identify early signs of churn and take preventive action.
• Handle complaints, complex cases and special requests professionally.
• Maintain accurate client profiles in the CRM and work with retention, conversion and other VIP performance metrics.

Required profile

• At least 1 year of experience in gambling/iGaming VIP management, customer support or sales.
• Excellent English (C1); German or French is a strong advantage.
• Strong phone sales skills, confidence in outbound communication and experience with cold calling.
• Commercial mindset with ability to sell, cross‑sell and close.
• Comfortable working with numbers, KPIs and client data.
• Proactive, result‑oriented and able to multitask under pressure.

Required skills

• Experience with CRM systems and quick learning of new tools.
• Understanding of VIP/high‑value client behaviour and retention strategies.

What we offer

• Modern office in central Limassol, full‑time on‑site position, Monday‑Friday schedule.
• Competitive base salary plus performance bonuses.
• International team and fast‑moving iGaming product.
• Direct impact on VIP performance and client retention.
• Opportunities for professional and career growth as the company scales.