VIP Manager (German-Speaking)

About the role

A German-speaking VIP Manager is sought to build and maintain strong relationships with the company's most valuable players. In the highly competitive iGaming market, the role ensures that top-tier customers receive a personalised, premium experience that fosters loyalty, increases retention and maximises lifetime value.

Key responsibilities

• Develop and nurture long-term relationships with VIP players, acting as their main point of contact
• Deliver tailored support and communication by phone, email, WhatsApp, SMS and live chat
• Design and run retention strategies to increase lifetime value and reduce churn
• Work with marketing and product teams on exclusive offers, promotions and events for VIPs
• Organise VIP hospitality, including gifts, special events and unique experiences
• Track, analyse and report on VIP player activity and give management recommendations

Required profile

• Previous experience in VIP account management, preferably in iGaming, online entertainment or a similar customer-focused industry
• Strong interpersonal and communication skills, with sales and negotiation abilities
• Ability to analyse data and player behaviour to find engagement opportunities
• Flexible and proactive in a fast-paced, competitive environment
• Fluent English and fluent German

What we offer

• A healthy, friendly work atmosphere
• Lunch provided by the company, coffee, fruit and snacks in the office
• Gym access and sports classes
• Language classes
• Basic and private medical insurance
• Employment under Cypriot law, 24 working days of paid annual leave and an extra free sick day