Store Manager – Retail Operations

About the role

The Store Manager is responsible for the overall performance of the KIABI store in Metropolis Mall, Larnaca. You will lead daily operations, ensure high‑quality customer service and drive sales while upholding Hudson’s standards of excellence.

Key responsibilities

• Oversee all store functions, from opening to closing, guaranteeing smooth operations and a pleasant shopping experience.
• Lead, recruit, train and schedule the store team, conducting performance appraisals and ensuring compliance with brand guidelines.
• Manage the store’s budget, controlling sales targets, payroll, operational costs and stock loss.
• Monitor and act on customer feedback, complaints and mystery‑shopper reports to continuously improve service.
• Ensure visual merchandising standards, product presentation and store maintenance are consistently met.
• Maintain health, safety and security procedures, reporting any issues promptly.
• Analyse sales data and market trends, providing feedback to the Group and Country Retail Business Managers.

Required profile

• Minimum 2 years experience in a retail environment, preferably in a supervisory or managerial role.
• Good understanding of financial principles, KPI tracking and customer service standards.
• Strong leadership, organisational and communication abilities.
• Problem‑solving attitude and flexibility to work in shifts.
• Sales‑driven mindset with the ability to make commercial decisions.