Retention Manager

About the role

The Retention Manager will manage and engage players who have made two or more deposits, aiming to develop high-potential players toward VIP status. The role focuses on increasing repeat activity, strengthening relationships, and improving long-term engagement through proactive, personalized communication.

Key responsibilities

• Manage and engage players with two or more deposits.
• Proactively contact players via outbound calls and email.
• Build strong relationships by understanding individual preferences and behaviour.
• Increase repeat activity through personalized offers and communication.
• Reactivate inactive players and re-engage those with declining activity.
• Identify high-potential players and support their progression toward VIP status.
• Handle player questions, concerns, and objections while maintaining positive engagement.
• Monitor player activity to spot opportunities for increased value.
• Ensure smooth handover of qualified players to the VIP Management team.

Required profile

• Previous experience in sales, retention, account management, or a similar customer-facing role.
• Experience in the iGaming industry is preferred.
• Strong communication, persuasion, and relationship-building abilities.
• Proactive, target-driven, and customer-focused approach.
• Ability to understand player behaviour and tailor communication accordingly.
• Fluent English; additional languages are a plus.

What we offer

• Opportunity to build a career in a global, fast-growing company.
• Attractive remuneration package based on qualifications and experience.
• Continuous learning and development opportunities.
• Company-wide events and team activities fostering a fun, supportive environment.
• Monthly allowance for meals.
• Fully equipped kitchen with free snacks, fruits, and beverages.
• Medical and wellness app supporting mental and physical well-being.