Retail Supervisor – Cosmos Sport (Neon Mall, Paphos)

About the role

Cosmos Sport is looking for a motivated Retail Supervisor to join the team at Neon Mall in Paphos. The role is part of the junior management team and supports the Store Manager in delivering high‑level customer service and achieving sales targets.

Key responsibilities

• Provide excellent customer service, handle complaints, and ensure staff appearance follows company guidelines.
• Drive sales performance, monitor KPIs, utilise in‑store devices and optimise product placement.
• Maintain visual‑merchandising standards, keep stock clean and presentable, and attract customers using the latest visual techniques.
• Support training and development of new and existing staff, conduct inductions and oversee completion of relevant e‑assessments.

Required profile

• Previous experience in a retail supervisory role, preferably in fashion or sportswear.
• Strong time‑management and organisational abilities.
• Excellent verbal and written communication skills in English.
• Good computer literacy and ability to analyse numerical data to monitor KPIs.
• Passion for sports and fashion and a willingness to learn.

Required skills

• Basic computer literacy

What we offer

• Competitive compensation package with performance‑based salary increases and bonuses.
• 13th month salary.
• Opportunity to work with leading global sports brands.
• Dynamic, fast‑growing omnichannel environment.