Premium Customer Success Officer (French)

About the role

A multinational financial services company specialising in online trading is looking to onboard a French-speaking Premium Customer Success Officer in Limassol, Cyprus. The position is full-time and hybrid, with a base salary.

Key responsibilities

• Build and maintain long-lasting relationships with existing clients and offer them the best possible solutions
• Keep existing clients satisfied, gather and use their feedback
• Research industry trends and give presentations to clients about products or services
• Answer client questions and queries, escalating them to the relevant department when needed
• Make sure contract terms are followed by both employer and clients
• Help clients understand and meet their own targets and aims

Required profile

• Native French speaker, oral and written
• Fluent English (at least B2 level); other languages are an advantage
• Previous experience in client relationship, sales, business development or customer support roles within the FX industry is a must
• Good understanding of financial markets and instruments, and knowledge of technical and fundamental analysis
• Excellent copywriting and communication skills
• Self-motivated, high achiever with good time management, able to work independently and as a team player

What we offer

• Remuneration package based on experience, skills and performance
• Membership of a dynamic multilingual, multicultural and creative team
• Guidance and tools to reach your full potential
• 24 working days of annual leave
• Private medical insurance
• Company discount card with access to goods and services