Lead Analyst – Change Management (Technical Account Lead)

About the role

As a Technical Account Manager Lead you will manage high‑value technical accounts, advise clients on technical solutions, lead discussions, gather business requirements and shape account‑specific strategies.

Key responsibilities

• Lead technical discussions with clients, Relationship Managers and internal teams, acting as a trusted advisor on complex account needs and solution options.
• Develop and implement account‑specific technical strategies that support client goals, long‑term roadmap, and account growth opportunities.
• Lead business requirements gathering and gap analysis, ensuring client needs are clearly understood and assessed against current system functionality and product capabilities.
• Use deep knowledge of system functionality, payment processing, and FIS solution capabilities to advise clients, shape product pipeline discussions, and support decision‑making.
• Coordinate cross‑functional activity with delivery, product, sales and other stakeholders to advocate for product enhancements aligned to client needs.
• Provide guidance, mentorship, and technical support to colleagues while leading initiatives or account‑related activities with a high degree of autonomy.

Required profile

• Bachelor’s degree in Business, Computer Science or a related field, or equivalent experience.
• 7+ years of relevant experience in technical account management, client‑facing technology, payments, software or IT environments.
• Strong business requirements gathering and gap analysis skills.
• Deep understanding of system functionality, product capabilities and technical solutioning in a client‑facing environment.
• Excellent communication, influencing and stakeholder management abilities.
• Strong judgement, autonomy and the ability to guide others, lead initiatives and manage complex priorities.

What we offer

• Collaborative, flexible and respectful work environment.
• Varied and challenging work to grow your skillset.
• Competitive salary (EUR 35,000 – EUR 46,420) and benefits including private medical insurance for you and your family.
• Strong provident fund and life insurance (3× base salary).
• 21 days holiday increasing with length of service plus public/bank holidays.
• Hybrid working model – part from home, part from the office.
• Wellbeing initiatives and access to support services.
• Modern offices opposite the Mall of Cyprus with gym, showers, games room and prayer/meditation room.
• Store discounts, regular social events and charitable initiatives.