Customer Success Officer (German Speaking)

About the role

A multinational financial services company specialising in online trading is looking to onboard a German-speaking Customer Success Officer in Limassol, Cyprus. The position is full-time and hybrid, with a base salary paid quarterly and bonuses depending on experience.

Key responsibilities

• Provide customer support by phone, live chat and email in German and English
• Help clients open accounts, complete KYC documentation and maintain their accounts
• Maintain accurate client records and update customer information
• Handle back-office requests and administrative customer queries
• Support clients with technical and platform issues, including MT4/MT5 and proprietary trading platforms
• Liaise with Compliance and other internal departments to resolve customer issues
• Promote relevant products and services and build positive relationships with clients
• Contribute to team KPIs and service quality targets

Required profile

• Native or fluent German with fluent written and spoken English
• Previous experience in a Customer Support or Customer Success role
• Ability to work rotational Monday-Friday shifts (09:00-18:00, 10:00-19:00 and 12:00-21:00)
• Ability to work hybrid (3 office days, 2 remote days)
• Experience in the Forex/CFD industry
• Degree in Business Studies or a related field preferred

Required skills

• Excellent communication and customer service skills
• Microsoft Office
• MetaTrader (MT4/MT5) knowledge

What we offer

• Hybrid working (3 office days, 2 remote days)
• 24 working days annual leave
• Global medical insurance for employees and immediate family from day one
• Udemy Business unlimited membership
• Company discount programme, corporate events and team-building activities
• Professional development opportunities