CRM Manager - Marketing Sendouts Specialist

About the role

We are seeking a structured, execution‑focused CRM Manager – Marketing Sendouts Specialist to serve as the vital bridge between lifecycle strategy and hands‑on execution. In this role you will own cross‑departmental communication requests and lead the preparation, launch, and analysis of multi‑channel campaigns (Email, SMS, Web App, and Push Notifications) using our proprietary in‑house CRM platform.

Key responsibilities

• Own the end‑to‑end operational setup, targeting, testing, and distribution of marketing sendouts across Email, SMS, Web App, and Push Notification channels using our proprietary CRM system.
• Act as the primary operational link between CRM strategy and execution, efficiently prioritising and managing incoming sendout requests from Affiliates, Acquisition, and internal stakeholder teams.
• Partner directly with Content and Design teams to ensure all creative assets, copy, translations, and promotional mechanics are aligned, accurate, and ready ahead of schedule.
• Conduct thorough pre‑campaign testing (links, personalization tags, segmentation logic) and deliver comprehensive post‑campaign analysis to evaluate open rates, CTRs, conversions, and revenue impact.
• Maintain regular campaign tracking and report key performance indicators (KPIs) and channel health metrics directly to management to inform future CRM strategy.
• Maximise the capabilities of our internal CRM engine, identifying workflow bottlenecks and suggesting process improvements for cross‑functional requests.

Required profile

• Hands‑on experience managing and executing multi‑channel sendouts (Email, Push, SMS, Web App messaging) within a fast‑paced digital environment (iGaming, Fintech, E‑commerce, or Gaming preferred).
• Proven ability to act as a bridge between strategic stakeholders and creative teams, managing tight deadlines and competing campaign briefs efficiently.
• Hands‑on experience working with custom‑built CRM tools, back‑office marketing engines, or automated campaign managers.
• Solid foundation in campaign analytics with the ability to interpret pre/post‑launch data, spot trends, and prepare concise performance summaries for leadership.
• Excellent written and verbal English communication skills, with a sharp eye for proofreading copy and visual layouts across creative assets.
• Strong organisation skills using tools like Google Workspace (Sheets, Docs) or task‑tracking platforms to manage high‑volume daily sendout schedules.

Required skills

• Google Sheets
• Google Docs

What we offer

• A comprehensive relocation package, including flight tickets and two weeks of hotel accommodation.
• Attractive office location and facilities.
• Dynamic and supportive environment with special birthday celebration presents and a collaborative company culture.
• 24 days of vacation per year and medical insurance.