Customer Support Representative

About the role

We are seeking a Customer Support Representative to join our Limassol team. You will assist clients through live chat, telephone and email, providing accurate information about our trading platforms and services.

Key responsibilities

• Assist clients via live chat, telephone and email in a friendly, helpful manner.
• Educate clients on the company’s platforms, trading products and account procedures (opening, deposit, withdrawal).
• Analyse and investigate trades and related inquiries.
• Maintain high standards of client communication and professionalism.
• Collaborate with the team to meet department KPIs, especially response times and client satisfaction.
• Handle complaints courteously and resolve issues efficiently.

Required profile

• Fluent in verbal and written English to business standard.
• Enthusiastic, ‘can‑do’ attitude with the ability to stay calm in a fast‑paced environment.
• Previous experience in a similar customer‑service role is an advantage.
• Broad understanding of financial markets and trading, preferably foreign exchange.
• Willingness to work in a regulated environment and adhere to governing guidelines.

Required skills

• Knowledge of foreign exchange (FX).
• Experience with MetaTrader 4 (MT4) or MetaTrader 5 (MT5) platforms.
• Understanding of financial markets.
• Additional language proficiency is a plus.

What we offer

• Competitive pay reflecting your skills and experience.
• Clear career growth paths with ongoing learning opportunities.
• 22 days of annual leave and 12 paid sick days.
• Full medical insurance after 6 months of service.
• Group Savings and Life Insurance plan after 6 months.
• Daily lunch buffet, stocked kitchen and snack hub.
• Paid overtime and referral bonuses.
• Access to fitness facilities, sports activities and spa treatments.
• Regular team‑building events and a vibrant company culture.