Customer Support Representative (Danish Speaking)

About the role

As a Customer Support Representative you will interact with players, handling inquiries through webchat, email and phone while representing SkillOnNet’s iGaming brands. The role requires fluent Danish and the ability to work in shifts.

Key responsibilities

• Communicate effectively with customers in Danish across webchat, email and phone.
• Provide high-quality, accurate assistance and aim to resolve issues on first contact.
• Investigate player concerns, determine root causes and follow up to ensure resolution.
• Escalate complex requests to the appropriate team.
• Promote a “Safer Gaming” philosophy and stay up-to-date with rules and licensing requirements.
• Contribute to team goals and participate in onboarding programs.

Required profile

• Fluent Danish speaker.
• Strong communication, public-relations and active-listening abilities.
• Customer-oriented mindset with adaptability to diverse personalities.
• Proficiency with computers and touch-typing.
• Ability to perform under pressure with accountability and conscientiousness.

What we offer

• Excellent work environment with monthly incentive bonuses.
• Monetary vouchers for birthdays and special occasions.
• Fully equipped kitchen and in-house entertainment space.
• Option to enrol in company medical insurance and pension plans.
• Company activities such as monthly lunches, corporate gatherings, football team and competitions.
• Opportunities for professional advancement within a large iGaming organization.