IT Support Technician

About the role

FxPro is seeking an IT Support Technician to join its rapidly expanding IT department. You will be the first point of contact for employee error reports and support requests, working closely with other teams to ensure smooth operation of hardware, software, and network services.

Key responsibilities

• Set up new user accounts and configure machines.
• Install, maintain, and update hardware and software on user PCs.
• Replace defective hardware and manage inventory of assets.
• Provide first‑line support for error reporting and end‑user assistance.
• Assist users with operating systems (Windows, macOS) and applications.
• Collaborate with the network team on telephony systems.
• Maintain IoT devices such as video‑conferencing equipment and printers.
• Troubleshoot and resolve system and network issues with other teams.
• Record and update tickets in the Jira ticketing system.
• Manage the physical access control system and keep technical documentation up to date.
• Perform additional duties as required.

Required profile

• University degree in Computer Science or a related IT field.
• Excellent English language skills.
• 2+ years of experience in a similar support role (advantageous).
• Familiarity with Microsoft Windows and macOS operating systems.
• Understanding of computer hardware.
• Experience with Windows Active Directory.
• Experience with Google Workspace administration (advantageous).
• Experience with Office 365 and Google Workspace applications.

Required skills

• Microsoft Windows
• macOS
• Computer hardware
• Windows Active Directory
• Google Workspace Admin
• Office 365
• Google Workspace applications
• Jira ticketing system
• Telephony systems
• IoT devices (video‑conferencing, printers)

What we offer

• Competitive compensation package
• Medical insurance
• Provident fund
• In‑house gym with personal trainer
• Free daily lunch catering, snacks, and beverages
• Company discount card for various products and services
• 21 days of annual leave and 10 days of sick leave
• Shuttle bus service from Limassol
• Birthday gift