DANISH-SPEAKING DIGITAL SUPPORT SPECIALIST

Location: Larnaca, Cyprus Work Type: On-site Employment Type: Full-time, Permanent Languages: Danish (C2 / Native-level) and English (B2+) Relocation: Available for eligible EU candidates ABOUT THE POSITION Join a large international company as a Danish-Speaking Digital Support Specialist. You will become part of a multicultural customer support team assisting customers with digital platforms, mobile applications, websites, and online services. Your main responsibility will be to provide professional customer and technical support in Danish via phone, chat, and email. KEY RESPONSIBILITIES • Provide customer support in Danish via phone, chat, and email • Assist customers with account, access, and technical issues • Troubleshoot problems related to websites, mobile applications, and online services • Provide clear and easy-to-follow technical guidance • Handle enquiries from both individual and business customers • Identify customer needs and direct enquiries to the appropriate department • Work with technical and other specialist teams to resolve complex cases • Escalate critical cases when necessary and follow them through to resolution • Handle customer complaints and feedback professionally • Maintain a high level of customer satisfaction • Record customer interactions accurately in the CRM system • Follow established quality and customer service standards REQUIREMENTS • Native or near-native Danish (C2) • English at B2 level or higher • Minimum secondary school education • Previous customer service, technical support, or call centre experience is an advantage • Strong verbal and written communication skills • Excellent listening and problem-solving abilities • Ability to explain technical information clearly • Customer-focused and professional approach • Comfortable working under pressure • Good digital and computer skills • Comfortable using CRM, chat, and ticketing systems • Ability to work in a multi-channel support environment • Willingness to work on-site in Larnaca, Cyprus • EU candidates willing to relocate are welcome to apply WHAT WE OFFER • Permanent employment contract • Competitive employment package • Comprehensive initial training • Ongoing professional development • Career development opportunities within an international organisation • Multicultural and supportive working environment • Relocation support for eligible candidates • Opportunity to live and work in Larnaca, Cyprus RELOCATION This position is based on-site in Larnaca, Cyprus. Relocation support is available for eligible candidates relocating from abroad. RECRUITMENT PROCESS CV and application screening Initial telephone interview Danish and English language assessment Final interview with the support team manager APPLY NOW If you are fluent in Danish, have a good level of English, enjoy helping customers, and are interested in building an international career in Cyprus, apply now.